COBRA Services

Initial Setup

• Collect Employer Benefit Information
• Setup COBRA Software and Modify Notices
• Communication to Existing COBRA Members
• Setup Direct Billing with Insurance Carriers, if available

Monthly Services

• Submit Premiums to Insurance Carriers or to Employer

Notification Services

• General COBRA Notice to New Hires, Newly Covered Members
• Misc. HIPAA Provisional Notices to Newly Covered Members

Initial "Special Enrollment" HIPAA Notice to New Hires

• COBRA Election Notices
• HIPAA Certificates of Creditable Coverage (at loss of coverage and end of COBRA period)
• Notification to Health Plans and Confirmation Notification to Employer (i.e., termination requests, reinstatement requests)
• Multiple Qualifying Event Notices as Required

COBRA Participant Services

• Generate Premium Coupons for New COBRA Members
• Tracking of Election Timelines
• Collection of Monthly Premiums
• Customer Service for COBRA Members
• Conversion Notices for COBRA Members Six Months Prior to End of COBRA
• Open Enrollment Communication to COBRA Members
• Miscellaneous Communication (i.e. NSF checks, partial payments, credit balances)
• Generate Billing Statement as Needed
• Termination Letters/HIPAA Certificate of Creditable Coverage to COBRA Members and Communication to Insurance Carriers when COBRA Coverage is cancelled